Privacy Policy

1. Overview

Under gambling legislation, we are required as a data controller to handle personal information from our players to enable participation in gaming activities and deliver associated services. This document outlines the personal data we gather, our reasons for collection, and how we utilise this information.

Creating a Player Account on our website indicates your agreement with this Privacy Policy. If these terms are unacceptable or you prefer not to provide the necessary personal information, we ask that you discontinue using our platform.

This document forms a contractual agreement between you and our company. We may revise this policy from time to time. Although we strive to notify users of modifications, we suggest periodic review of this policy. Your ongoing use of our services signifies acceptance of any policy updates.

2. Information We Gather

Personal information we may collect and handle encompasses:

• Information supplied during account creation forms, plus additional data submitted via our website or email communications (including complete name, birth date, email contact, phone number);
• Records of correspondence conducted through our website, email systems, live support, or other communication methods;
• Full Player Account transaction records, whether completed via our website or through alternative communication channels;
• Access credentials and related information, encompassing traffic statistics, location data based on IP address, browser and device specifications, server logs, user activity records, and additional system-tracked information;
• Supporting documents reasonably needed for account authentication, financial transaction processing, and fraud prevention measures (either voluntarily or as legally required). Examples include identity document scans, payment confirmations, banking records, and similar materials;
• Feedback from surveys and customer evaluations we may undertake occasionally.

3. Data Processing Purposes

We handle your personal information to facilitate service delivery. Your data serves these specific functions:

• Managing gaming activities and financial transactions, encompassing credit card processing and digital payment platform operations;
• Supplying gaming entertainment and additional services accessed through our website;
• Offering customer assistance, encompassing account creation guidance and ongoing management support;
• Executing identity confirmation and required security protocols;
• Distributing promotional content to registered users, or sharing marketing information from approved business partners and associates (exclusively when users have granted explicit permission for such communications);
• Fulfilling regulatory requirements, encompassing anti-money laundering (AML) protocols and counter-terrorism financing (CTF) measures;
• Supervising transactions to detect fraudulent behaviour, policy breaches, money laundering activities, and other prohibited gaming conduct;
• Executing customer behaviour analysis through market research initiatives (survey involvement remains optional and decline is always permitted);
• Undertaking research and statistical evaluation of compiled data.

4. Promotional Communications

Where you have not declined promotional content, we may utilise your contact information, encompassing email and telephone details, to distribute marketing messages about products, services, and special offers. This encompasses information about offerings from our business associates, including gaming software developers.

To cease receiving such promotional materials, you may withdraw consent through your Player Account preferences or by reaching our customer service team at email@teaspins.support

By accepting competition rewards or prizes from our platform, you agree to the use of your name and/or gaming username for promotional activities without further compensation, unless legally prohibited.

5. Data Acquisition Methods

We refrain from collecting personal information covertly. Nevertheless, we may automatically capture certain information through your platform usage and engagement with our services.

We may also legitimately acquire personal information from digital vendors and service contractors, encompassing fraud detection specialists. Furthermore, we reserve the authority to contract third-party providers for technical assistance, digital transaction management, and gaming content procurement.

You should understand that we may access information you supply to such vendors, service contractors, and third-party digital commerce platforms. We pledge to use and secure any personal information acquired according to this policy. Information sharing with external third parties occurs exclusively as described in this Privacy Policy, and we guarantee our contracts with third-party service providers adequately safeguard your confidential information.

6. Information Recipients

We may transfer information you supply to affiliated entities within our business group and commercial partners. These encompass parent corporations, their parent entities, subsidiaries of these organisations, and additional companies with whom we maintain commercial relationships and suitable contracts. Information processing may be conducted by our organisation or another group affiliate, potentially utilising third parties to satisfy processing needs.

Company personnel, particularly Anti-Money Laundering Officers, Payment & Fraud Prevention specialists, Customer Service representatives, Player Retention team staff, VIP account managers, and additional authorised employees, maintain access to your personal information to execute their responsibilities and deliver support.

All staff members with access to player personal information have executed confidentiality contracts to preserve information privacy according to relevant gaming, data protection, and privacy laws.

7. External Data Sharing

We do not commercialise or rent your personal information to outside organisations.

We may reveal personal information when mandated by legislation, regulation, or court order. We may also provide personal information to regulatory or enforcement agencies when we determine it essential to safeguard legitimate interests of our organisation, customers, or external parties.

Personal information disclosure to third parties happens exclusively under these conditions:

When legally compelled;

To satisfy legal and regulatory commitments to appropriate licensing and regulatory bodies, and all obligations under relevant legislation and regulations across jurisdictions;

When our organisation determines disclosure is essential to protect company or player welfare, investigate fraudulent activity, or address government inquiries;

When our marketing service contractors need data to accomplish their responsibilities;

To other third parties as specified in this policy;

We contract third parties to handle restricted personal information for our benefit. These service contractors support our website functionality, particularly hosting services, marketing activities, analytics, website enhancement, and email newsletter management. We guarantee personal information transfers to recipients conform with relevant Data Protection regulations.

Our website may incorporate social media features (including “share” or “like” functionality). These elements are supplied by third-party platforms such as Facebook. Information collection through these features follows the privacy policies of respective social media platforms.

We may additionally disclose personal information during corporate transactions. Should our company experience organisational changes including mergers, acquisitions, or partial sales, customer personal information will probably be incorporated in any transaction or transfer. We will alert players via email before executing such personal information transfers.

Our content may reference third-party websites for informational purposes. We accept no responsibility for external content, which may maintain independent privacy policies and data handling practices.

8. Information Retention

According to our Terms and Conditions, both players and the Casino may terminate Player Accounts at any point. After account termination, we maintain personal information as legally mandated. This information serves exclusively for competent authority requests regarding financial documentation, fraud investigations, money laundering inquiries, or other illegal activity examinations.

We may preserve anonymised versions of your information to enhance content and marketing communications where automated decision-making is absent.

Anti-money laundering regulations mandate we preserve player personal information submitted during registration and any information provided throughout the Player Account’s active period for no less than five years following the final transaction or account termination.

9. Information Security

We recognise that collecting and handling your personal information for Player Account administration subjects us to rigorous legal requirements concerning personal data protection.

Therefore, we endeavour to safeguard your personal information and honour your privacy according to industry best practices and applicable regulations. Dedicated to delivering secure services, we employ all reasonable measures to ensure your submitted information remains protected.

Player Accounts require access through distinctive player identification and password credentials. You may additionally activate two-factor authentication (2FA) as supplementary protection against unauthorised account entry. You bear responsibility for preserving login credential confidentiality and preventing unauthorised access.

10. Website Tracking Policy

During website visits, our systems automatically gather visit-related information, encompassing browser specifications, IP addresses, and referral sources. This collection may occur alongside our platform providers and business partners. We may obtain general demographic or usage statistics about website visitors from these sources. We refrain from using automatically collected information for personal identification without supplementary consent.

We employ cookies and comparable tracking technologies for information gathering. Cookies represent small text documents stored on your computer or device during webpage visits. Certain cookies are fundamental for website operation; others enhance your experience and assist us in delivering superior service. The following describes our cookie categories and their functions:

• Required Cookies: Facilitate navigation and core website functionality, encompassing access to registered user areas.
• Functional Cookies: Enable analysis of website utilisation and user selections (including session identifiers, language preferences, or geographical regions), allowing us to preserve settings and provide customised experiences.
• Advertising Cookies: Assist us in evaluating content marketing performance. These cookies are supplied by partners to monitor website visits and new player registrations from advertising campaigns. We refrain from sharing personal information (including names or email addresses) with affiliated partners except for website visit data collected directly through Marketing Cookies. However, your website visit information may be connected with additional personal information gathered through other sources by these providers. Such external information processing follows the privacy notices and policies of these third-party providers.

We additionally utilise various third-party service providers who place cookies on our website to deliver their services. These services encompass, but are not restricted to, enhancing your experience through website activity tracking, measuring website performance, and evaluating marketing campaign effectiveness.

Most internet browsers automatically accept cookies. You may choose to restrict some or all cookies, or remove existing cookies through browser setting modifications. However, we advise against blocking or removing cookies as this may limit website functionality.